What is the average CD/DVD print duplication/replication lead time?
With duplication the process is quicker and lead times can be anything from 24 hours to 5 days. With replication, the lead times can vary depending on the time of year, but our standard turnaround is 5-14 working days, depending upon volume. We will always keep you informed of progress so that you are fully aware of the schedule.Back to questions
How will the on-body print and paper parts compare?
There will be slight variation due to the fact that paper is porous and a disc is not (different drying processes are involved). All jobs are matched as closely as possible but slight variances are possible even when PMS (Pantone) colours are defined.Back to questions
What software applications should I have my artwork produced in?
We accept most of the commonly used applications output as press PDF if possible.Back to questions
Do you offer any design templates for the artwork?
We do. We offer a full selection of PDF design templates. These are available to download through our site.Back to questions
Must I use your templates?
No, but press quality PDF files are ideal, provided they are correctly scaled for the disc or paper part required. Printing machines and automatic packing machines used in CD/DVD manufacturing are fully automated. All templates we use are set up to be used with the specific equipment we use.Back to questions
Should I design in CMYK or RGB?
For all CD and DVD products and printed paper parts – please use CMYK or PMS (Pantone). RGB is on-screen colouring only.Back to questions
What is the smallest type size I can use?
The smallest point size we can use for print is 5pt. with silk screen/offset litho - 6pt with inkjet and thermal printers.Back to questions
What is a pantone?
The Pantone Matching System is the definitive international reference for selecting, specifying, matching and controlling ink colours. This can only be accurately matched with silk screen printing. All CMYK processes will be a compromise, albeit a good one. Back to questions
Artwork can be sent via email or disc (through the post) or through our artwork upload option on the order page of our site.Back to questions
Do you offer a design service?
We have an in-house design studio to cater to your needs. This will obviously require you to submit any logos or pictures specific for the design. There is also an online design program available through our quotation page.Back to questions
What packaging options are available for my project?
A range of packaging is available as shown on the site. We also offer a range of alternative packaging to suit particular projects you may require.Back to questions
Do you provide proofs of all my design work prior to printing?
We supply a jpeg to proof, if required, which are layout/text accurate, but not colour accurate.Back to questions
How do I pay?
We accept payment via Cheque, Bank Transfer and PayPal (100% secure payment on all card purchases). Credit accounts are also available for our regular customers, although the first order is payment with order.Back to questions
What is your returns policy?
If there is a complaint about a project, we normally ask for the whole order to be returned. We will then investigate the problem and if it is found to be a valid defect, which was our fault, we normally offer to re-run the goods at our cost, or credit the whole cost.Back to questions
How to obtain a barcode? Required for some shop packaging projects
Barcodes can be purchased from GS1. Unfortunately, we cannot purchase barcodes on your behalf as they have to be registered in your company/trading name. To contact them, you can call 0808 1788799 or apply online at www.gs1uk.org.Back to questions